Frequently Asked Questions
Here we answer the questions you ask us most about our medals, how to choose them, and how to give them as gifts. If you have any other questions, write to us: we’ll be delighted to help.
How long does shipping to Spain take, and how much does it cost?
Shipping is free for orders over €65 to the mainland and Balearic Islands, and usually arrives within 24–72 hours (a maximum of 5 business days; there may be slight delays during periods of high shipping volume). For orders under €65, shipping costs €3.95 in Madrid, €4.95 in the rest of the mainland, and €5.95 in the Balearic Islands.
Do you ship to the Canary Islands? Yes. For now, you cannot complete the purchase directly on the website, but write to us at info@khartesmadrid.com and we’ll arrange the order with you: it is shipped via Correos, costs €6.95, and usually arrives in about a week.
Do you ship outside Spain?
Yes, we ship worldwide, and you can buy directly on the website: the shipping cost is shown in the cart before you pay.
- Portugal: €5.95
- France, Italy, Germany, United Kingdom, Switzerland, Belgium, Netherlands, Luxembourg, Austria, and Denmark: €15
- Rest of the European Union: €20
- United States and Canada: €24
- Latin America (Mexico, Argentina, Chile, Colombia, Peru, Uruguay, and more): €30
Customs duties or local taxes may apply outside the European Union and are the responsibility of the recipient. If your country does not appear at checkout, write to us at info@khartesmadrid.com and we’ll arrange it with you.
You can find the rest of the terms in our shipping policy and exchanges and returns.
What is Khartes Madrid?
Khartes Madrid is a Spanish brand of religious medals and meaningful jewelry, founded in 2021 by two sisters, Marian and Bárbara, between Madrid and New York. We design medals of the Virgin Mary and the saints with pearls, natural stones, and enamels, handmade in Spain. We want wearing a medal to be in fashion again: so you can be protected and stylish at the same time. Learn our story.
Do you have a physical store or showroom in Madrid?
No, we are a 100% online brand. From time to time, we organize pop-ups and events in Madrid, which we always announce on our social media: follow us on Instagram so you don’t miss them.
Why wear a religious medal?
A medal is a sign of faith and companionship: it reminds you of whom you ask for help, what example you want to follow, and, very often, who gave it to you. At Khartes, we say we always wear a medal because it is a piece of jewelry worn close to the heart every day. We give you 10 reasons to wear a religious medal.
Why is giving a medal considered an act of love?
Because by giving a medal, you entrust that person to the Virgin Mary or a saint and wish for them to be protected wherever they go. It is a gift that is worn every day, kept for a lifetime, and often passed down.
Do you offer gift wrapping?
Yes, and free of charge. All our medals are shipped gift-wrapped, with an exclusive Khartes illustration, ready to give as they arrive. See how our medals arrive at your home.
What devotions and saints do you have medals of?
We now have medals of Our Lady of Mount Carmel, Our Lady of El Pilar, Our Lady of Fatima, Our Lady of El Rocío, Our Lady of the Forsaken, Our Lady of Covadonga, the Immaculate Conception, Our Lady of El Milagrosa, Saint Anthony of Padua, Saint Jude Thaddeus with Our Lady of Guadalupe, Saint Benedict, and the Sacred Heart of Jesus, as well as scapulars and crosses. Our wish is to add more saints and virgins little by little. View the most popular medals.
How are Khartes medals made?
They are original designs and are handmade in Spain, with 18K gold plating, pearls, and natural stones such as lapis lazuli, amethyst, turquoise, or fluorite, and hand-applied enamels. Since every stone is natural, no two medals are alike. You will find the material details on each product page.
Is the chain included?
Yes. All our medals come with a gold-plated chain, 40 cm long with a 5 cm extender, ready to wear or give as a gift.
Are they suitable for sensitive skin or people with allergies?
Yes. We do not work with nickel: our pieces are made of zamak or brass with gold plating, combined with precious or semi-precious stones.
Can I engrave a name or date on the medal?
We do not offer engraving, but any jewelry store in your neighborhood can easily engrave our pieces for you.
What medal to give for a baptism?
The most traditional is the family’s devotion, the one corresponding to the baby’s name, or a classic like the Immaculate Conception or Our Lady of El Milagrosa. A baby should not wear chains around their neck: the usual practice is to keep the medal as a keepsake until they are old enough to wear it. View baptism gifts.
What medal to give for a First Communion?
Our Lady of Mount Carmel, the scapular, Our Lady of El Milagrosa, the Immaculate Conception, or Saint Anthony are the most popular choices, especially with a natural pearl. The adjustable chain allows the medal to grow with the child. View First Communion gifts.
What medal to give for a confirmation?
For teenagers, medals with colored stones and enamels are popular, as well as Saint Benedict, Saint Jude Thaddeus, or an enameled cross. View confirmation gifts or read what to give for a Confirmation.
What medal to give for a wedding?
Saint Anthony is the patron saint of newlyweds, so his medal is a beautiful wedding gift for the bride or the maid of honor. Our Lady of the church where they are getting married or a medal with natural pearls are also popular gifts. View wedding gifts.
What to give a Carmen, a Pilar, or a Rocío?
The medal of the Virgin that gives the recipient her name never fails: Our Lady of Mount Carmel for a Carmen or Maricarmen, Our Lady of El Pilar for a Pilar, Our Lady of El Rocío for a Rocío, Our Lady of the Forsaken for an Amparo, Our Lady of Covadonga for a Covadonga, the Immaculate Conception for an Inma or a Concha, and Our Lady of Fatima for a Fatima. You can find it all on our page of medals by name. View medals by name.
How do I care for my gold-plated medal?
Put it on after perfume and cream, take it off before showering, swimming, exercising, and sleeping, and clean it only with a soft, dry cloth. Store it separately in its pouch or in a jewelry box. All care tips.